Salesforce Announces Retirement of Chat Tool

Elevate Products to Join Chat in Sunset Phase

Prepare for Transition by 2026

Salesforce has announced the retirement of its Chat tool, a widely-used customer service solution. The tool is scheduled to be discontinued in February 2026, leaving organizations with a significant amount of time to prepare for the transition.

Salesforce Chat has been an integral part of many customer service teams, offering a centralized platform for managing customer communications. However, Salesforce is retiring the tool as it focuses on developing more advanced and integrated solutions for customer engagement.

In addition to Chat, Salesforce is also retiring the Elevate family of products. These products include Elevate Data, Elevate Leads, and Elevate Engage. Customers using these products are advised to begin exploring alternative solutions to ensure a smooth transition by 2026.

Salesforce's decision to retire these products reflects its commitment to providing customers with the latest and most robust tools for success. By retiring legacy products, Salesforce can invest resources in developing innovative solutions that meet the evolving needs of businesses.

Organizations that rely on Salesforce Chat and Elevate products should use the remaining time to plan and implement a transition strategy. This may involve identifying alternative solutions, migrating data, and training staff on new platforms.

Salesforce provides support and resources to help customers navigate the transition process. Organizations can access documentation, webinars, and community forums to stay informed and prepare for the upcoming changes.